Coles shopper shares hilarious Click and Collect order 'gone wrong' on TikTok

·Lifestyle & Entertainment Producer
·2-min read

If you've ever ordered a Click and Collect order or delivery from a supermarket, you've likely experienced some odd substitutions if the store doesn't have the exact thing you're after. 

Perhaps you ordered toilet paper and were instead given adult nappies? Yep, that actually happened.

A TikTok user has taken to the app to share what went wrong when she put in a Click and Collect order with Coles. Photo: TikTok/@biancasky_xo
A TikTok user has taken to the app to share what went wrong when she put in a Click and Collect order with Coles. Photo: TikTok/@biancasky_xo

But sometimes it's simply an error made during the ordering process, which can make for some hilarious finds when you finally receive your groceries.

TikTok user @biancasky_xo has shared what went wrong for her after she placed an online order with Coles.


Bianca thought she'd ordered a number of fresh bananas and was shocked when she instead received a bag full of banana lollies.

"When you think you've ordered 8x bananas from Coles Click and Collect," she wrote on the video that was captioned, "Click and collect gone wrong."

And it seems as though this is a common occurrence with one user commenting, "Oh yeah, been there done that."

"Bahaha once I thought I'd ordered 1kg of chicken wings. I had in fact ordered one chicken wing," another user shared.

"I'm glad I'm not the only one who does things like this," someone else joked.

"I did this with four kilos each of apples and pears, it was chaos!" a fourth added.

"My mum once thought she was ordering five bananas, she ordered 5kg," one commenter wrote.

Digital Signage for Coles supermarkets online service ''Click&Collect ''
Plenty of other shoppers shared their own Coles Click and Collect mishaps. Photo: Getty

Others said they'd do it on purpose when it came to the banana lollies, with one user writing, "That's an absolute win, honestly."

"Lol that's like the best outcome ever," another agreed.

However, if this did happen to you and you're not so keen on banana lollies and realise your mistake soon after placing the order, you might be able to fix it!

"Coles Online is becoming increasingly popular with our time-poor customers who love the convenience of Click&Collect and Home Delivery," a Coles spokeswoman told Yahoo Lifestyle.

"Depending on the delivery or collection window the customer chooses, there’s usually a period of time in which they can review and modify their final order.

"If customers receive an item they did not order or they would like to return an item, we encourage them to contact our helpful Customer Care team."

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