Bachelor star Brittany Hockley has slammed Etihad Airways for charging her an extra $1000 to check in an additional bag.
Brittany, who rose to fame on the Honey Badger’s season of the dating show, also says that the airline refused to upgrade her seat despite having to pay the hefty fee.
The 32-year-old took to Instagram to detail the ordeal to her followers, saying that she was travelling overseas for work.
She wrote that she had to bring an extra bag of equipment on her trip, but was unable to book it online or over the phone as it had to be done at the desk.
“I get to the airport, they charge me an extra $1000 for one bag. On an empty flight,” she captioned the video.
Brittany went on to say that she requested an upgrade to First Class as she had paid such a large amount of money.
“I asked if I have to pay an extra $1000 now can I at least upgrade. They said no, they can’t, because it’s a ‘food thing’. Actually unbelievable Etihad.”
In a follow-up post, the Life Uncut podcast host explained that the First Class and other cabins onboard only had a few people.
“I get that they need to make money, but not being able to do it on the website or over the phone then being stung for $1000 at the airport and no upgrade when I’ve paid the money anyway and it made no difference once on the plane seemed a lot,” she said.
She also told her fans that she wasn’t being ‘entitled’ as she had already paid the exorbitant fee.
“I’ve never flown anything but economy ever so would have been nice seeing as though I paid the extra anyhow.”
In a statement to Yahoo Lifestyle, a spokesperson for Etihad Airways says: “Etihad is aware of this particular case and while we are disappointed that Ms. Hockley was not fully satisfied with her travelling experience, we stand by the way this case was handled.”
The airline explains that the excess baggage fee is fixed according to the destination, and it had to be purchased in person as it was a “codeshare flight”.
“Due to the limited capacity available in support of critical cargo movements globally, there is, unfortunately, a premium on cargo and baggage costs,” they continue.
“While we do our best to accommodate guests, it is not always possible to provide upgrades at the time of check-in, depending on the catering provisioned for the flight.”
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