Taylor Swift's Aussie fans crash Eras Tour pre-sale site: 'Isn't working'

Fans were left very stressed when they couldn't get through to the American Express pre-sale site.

To say Taylor Swift's upcoming Australian tour is highly-anticipated would be the understatement of the century, so it should come as little surprise to find out American Express cardholders crashed the pre-sale site before tickets were even available to purchase on Monday morning.

Taylor is only visiting Sydney and Melbourne during the Eras tour next February, with fans eager to grab tickets – and willing to spend top dollar too.

Taylor Swift
Taylor Swift's Aussie fans hoping to buy pre-sale tickets were shocked when the Amex website crashed before the pre-sale even began. Photo: Getty

Amex only had VIP packages available for pre-sale for their customers, which were priced at $1249.90 and $899.90.

Despite the cost, Aussie Taylor Swift fans were quick to crash the American Express site at 9:30am, half an hour before the pre-sale began at 10am.


Fans took to Twitter to share their disbelief over how quickly the site crashed, with one user writing, "I thought I'd check out how the Taylor Swift Amex pre-sale is going... they go on sale at 10AM and the site already isn't working. Doesn't bode well for the Ticketek general sale on Friday."

"Amex website for VIP ticket sales for Taylor Swift in Aus has crashed in the 1st minute," another said. "Ah well."

"AMEX au has entered its Eras era," a third joked. "Taylor Swift presale has crashed the local site."

"This is STRESSFUL," one user responded.

Many begged other Swifties to only join the Amex pre-sale queue if they were genuinely planning on buying the VIP packages, as some people were getting through but immediately leaving after realising the price.

"It appears to be a glitch tickets are still available for the AMEX pre sale please only join the queue if you are only purchasing these tickets though!" one user shared. "Please keep trying and don’t give up! I’m wishing you all the best of luck!"

Some slammed American Express for not being prepared for the large numbers of people trying to log in to the site, with one user writing, "Really @AmexAU!?! You really weren’t prepared for Taylor Swift Amex presale in Oz??!!? So no one can reset their login details right now. We pay for this (lack of) service and preparation- Do Better!!"

The next pre-sale for fans will be with Frontier Touring, which begins at 10am on Wednesday. Fans will need to have signed up as a member to receive a code for the sale.

General tickets will be released on Friday, June 30 at 10am, with prices for regular tickets ranging from $79.90 to $370.90.

The Melbourne shows will kick off the Australian tour on February 16 and 17, with Sydney following on February 23, 24 and 25.

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