Workers spill behind-the-scenes secrets of luxury hotels

·Lifestyle & Entertainment Producer

A Reddit thread asking people who have worked in five-star hotels about the things that go on behind-the-scenes that they wouldn't want guests to know about.

The post read, "People who work at 5 Star Hotels: what type of s**t goes on that management doesn’t want people to know?"

Hotel room
Hotel workers have spilled some behind-the-scenes secrets of luxury hotels on Reddit. Photo: Getty

Don't drink from the hotel glasses

One of the most surprising secrets to come from the post was that you should never drink from the water glasses that are left in your room.


"Never trust glass in rooms," wrote one Reddit user. "GRAs [Guest Room Attendant] are so stretched thin on time that they will clean the glasses with the same rags they clean the bathroom, after all their goal is to make the room look clean.

"I worked as a GRA in a five-diamond for years and there was over a year period that went by where we didn’t get a clean glass delivery. We didn’t have dishwashers in the room, so management was complicit. This was in a five-diamond, one of the top resorts in the world. Never trust glass in hotel rooms."

Hotel room glasses
Apparently, glasses in hotel rooms shouldn't be used. Photo: Getty

"This is vile," another responded, with someone else writing, "Well, this is awesome to read, as I sit in my hotel room...drinking a nice glass of water."

"Don’t even get me started on how ‘clean’ those rooms are," another former hotel worker wrote. "Your $1000/night does not reflect those standards. They still wash them teacups in the bathroom sink or the bathtub."

The 'ultra rich' are the worst behaved

One user's husband used to work at a number of luxury hotels and residences where "rich people live at the hotels" and claimed the incredibly wealthy were the worst behaved.

"Besides how absolutely disgusting everything inside the rooms actually is...I was most shocked by the behaviour of the ultra rich," they wrote.

Woman boarding private jet
The 'ultra rich' are apparently the worst behaved of the guests. Photo: Getty

"I’m not talking businessmen and doctors. I’m talking Saudi Princes and Heirs to Dynasty families. The level of comfort and technology these people have come to expect is things we cannot imagine.

"'What do you mean there isn’t there access to intercoms next to the bathroom for when I need services while going potty?' 'The television inside the shower is only a 40 inch and there is no gold in this room I need a better suite'. 'I’m gonna need you to go out, buy me better bedding, remake my bed, and then do it again tomorrow because I won’t sleep on the same bedding twice'.

"And that’s just the tip of the iceberg," they finished.

Every hotel has probably experienced bed bugs in their time

It would seem even the five-star hotels experience bed bugs every now and then with one user writing, "Bedbugs. Every single hotel from run down motels to 5-star resorts has dealt with bedbugs."

"They happen in every hotel," another said. "You might be paying $5k a night but your luggage was in the hold with everyone else's. If there's only one or two bugs and none in the adjacent rooms (diamond style, so above, below, and both sides) then you brought them in."

Hotel bed being made
All kinds of hotels can get bed bugs and it's more likely that guests bring them into the hotels apparently. Photo: Getty

"Tip about bedbugs: when you arrive NEVER put your luggage on the bed," someone else added. "When you arrive, keep lights off, put luggage in bathroom, and then at the head of the mattress peel back the sheets and mattress pad. Bedbugs tend to congregate there, but scatter when there is light. If you find bedbugs, you can request another room."

Celebrities apparently use hotels to store their cars

"At a certain Beverly Hills hotel, where I valet’d for a short amount of time, many stars cars are just left there," one user shared. "They come and get them whenever. There was also a code name for Justin Bieber who visited often (I can’t remember it). He picked it himself. His G-Wagon and a Bentley were just kept down there free of charge. Usher also left his bike there a few years back and has just never collected it."

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