A $130 Big W Christmas tree has been panned in favour of the retailer's $65 sale option with the more expensive version being labelled as a "disappointment" by a customer.
Taking to a Facebook group, one user wrote, "Purchased this Christmas tree today, and all I can say is, it was such a disappointment, I'll be taking it straight back tomorrow."
They shared a pair of snaps of the 228cm Prelit Tree in their home looking a little sad and not quite like the image on the website.
"I’m so disappointed too!! But I can’t be bothered taking it down and returning it," another user who had purchased the same tree wrote.
"I bought this too and hate it," yet another disappointed customer wrote.
However, many suggested the problem was that the poster hadn't "fluffed" it enough.
"It needs to be fluffed more," someone wrote, adding, "Have branches up down and straight not all in the same direction."
"They take a while to position and fluff," another helpful user explained. "Even the more expensive ones. It’s all about positioning the branches so that the ends are pointing in all different directions off each branch.
"It’s not as full as some trees, I agree, but I didn’t think my tree was any good until I put it up one year and spent hours rearranging the way the branches were and ‘fluffing’ them.
"Up until then I just filled the gaps with decorations and tinsel. But when you think about materials to make, and labour costs, you can see why trees are so expensive," they finished.
One user, however, had attempted to fluff the same tree for two days and had no luck.
"Do not waste any time fluffing it," they wrote. "I tried for [two] days and it didn’t make a difference."
Many suggested Big W's Grand Pine tree which was is normally $129, but has been known to drop down to $65 on sale.
The poster revealed she had successfully returned the tree.
"Well I took it back to Big W and got a refund, they didn't have any of the Grand Pine left, so went to Target at got [the 7ft Forest Green Pine Tree] for $119... it’s much better."
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