Plane passenger pens cheeky 'complaint'

Budget airlines get a bad reputation sometimes.

One cheeky Jetstar passenger penned an open letter to the airline to ‘complain’ about a mix-up he and his wife had when they discovered their seats had been double-booked.

Jay Mancuso posted his grievances on his Facebook page: “Dear Mr & Mrs Jetstar. My name is Jay, and you guys gave me and my beautiful new wife a lift to Bali the other week to get married.

“I have read with interest several attacks on budget airlines, such as yourself, in recent years. Today I’d like to become one of these people (insert eye roll here),” he wrote

“Tired and grumpy (no one likes leaving holidays) we walked through the immigration stuff and wasn’t till we were ‘on the other side’ we noticed that we were incorrectly allocated our seats.”

But as letter went on, it became clear Jay was actually praising the carrier for their service despite the initial error.

“Disgruntled as we were, we walked onto the plane and a wonderful lady, Abbey, flight manager, asked us why we had our tickets changed. I explained. Abbey then moved us to front row opposite and apologised profusely,” Jay added.

“It didn’t stop there. Abbey had the nerve to tell us that she was incredibly embarrassed about our mix up, gave us both a Jetstar comfort pack (love the toothbrush) and a warm little blanket for the journey.

“Then, THEN just after take off, would you believe she continued her torrent of niceness, and told us to select a beverage and some food FREE of charge!”

After receiving the message, Jetstar then posted an equally hilarious reply.

“Thank you for your post and congratulations to you and your new Mrs.,” they wrote on Facebook.

“I’m sorry to hear of the issues with your seating...

“I’m sorry if I’m just pushing it too far, but I’ve also requested for a refund to be processed back to your credit card for the cost of the extra leg room seating, just as a further gesture of goodwill (how annoying can we be?).”

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In 2009, a complaint from a passenger to Richard Branson about a Virgin Atlantic flight service went viral, and has been hailed as the ‘best complaint letter of all time’.

It starts off by saying: “Dear Mr Branson. I love the Virgin brand, I really do which is why I continue to use it despite a series of unfortunate incidents over the last few years. This latest incident takes the biscuit.

“Look at this Richard. Just look at it:

“You don’t get to a position like yours Richard with anything less than a generous sprinkling of observational power so I KNOW you will have spotted the tomato next to the two yellow shafts of sponge on the left.”

Richard has since said he laughed “his head off” after receiving the infamous note.

“I read it and laughed my head off. I was on holiday so I gave him a ring and we had a good laugh together," the British entrepreneur told the Telegraph.

"I said we would make sure we tried to get the presentation more to his taste next time.

“I offered him the job of coming down the airline and seeing if he could help in terms of presentation."

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