Best rated gyms and fitness centres according to Aussies

Were you one of the 22 per cent of Aussie gym-goers who cancelled their gym memberships during the pandemic?

Between lockdowns and hygiene concerns, many people have turned to virtual workouts and online PT sessions to maintain their fitness.

Man with smartphone checking training app before home workout exercises
Home workouts have been popular during the pandemic. Source: Getty Images

In fact, a Canstar Blue survey of over 1000 Australian gym-goers found that nearly a third of people are struggling to get back into the gym as restrictions ease.


Choosing a gym can be overwhelming

There are so many considerations including location, access hours, equipment, staff friendliness and availability and cleanliness.

To make choosing a gym easier, Canstar Blue has revealed which gyms and fitness centres are most popular with Aussies, with results based on things like Overall satisfaction, Flexibility and perks, Atmosphere, Value for money, Staff availability, Equipment and facilities.

Woman at the gym doing barbell squats with the assistance of a personal trainer
Finding your perfect gym made easier with Canstar Blue survey of Australian gym-goers. Source: Getty Images

F45 Training wins Canstar Blue’s 2021 Customer Satisfaction Award

Coming in as the favourite for the fourth year in a row, F45 Training topped the ratings for overall satisfaction, atmosphere, and staff availability.

F45 offers members daily, group classes of high intensity interval training (HIIT).

They follow a structured workout program that includes high-intensity training, circuit training and functional training.

They scored four out of five for all remaining survey categories which were: flexibility and perks, value for money and equipment and facilities.

f45 training gymm
F45 Training has been crowned the best gym for the 4thyear. Photo: Getty

Crunch Fitness received the only 5-star rating for value for money

Rated five stars for value for money, and flexibility and perks, Crunch Fitness received four stars for overall satisfaction, staff availability, and equipment and facilities.

They received three stars for the gym atmosphere.

On their website, Crunch Fitness encourage members to “come as you are. No judgments”, and offer training equipment as well as group classes (such as pilates, yoga, Zumba and HIIT) and one-on-one personal training sessions.

Crunch Fitness also provides recovery options, with access to Hydromassage chairs and Theragun massage therapy at some locations.

Clubs are available across Sydney and Melbourne.

Woman wearing activewear and using a massage gun on her leg
Crunch Fitness offers access to muscle recovery tools such as Theraguns. Source: Getty Images

Anytime Fitness favoured for flexibility and perks

Rated five stars for flexibility and perks, Anytime Fitness received four stars for all other categories (overall satisfaction, atmosphere, value for money, staff availability, and equipment and facilities).

Anytime Fitness was built around giving members easy access, anytime.

The access pass gives members 24/7 access to any of their gyms, worldwide.

They offer training equipment across all locations, and most clubs also provide fitness classes and personal training.

Genesis Health + Fitness received the only 5-star rating for equipment and facilities

With a five star rating for their equipment and facilities, Genesis Health + Fitness also received four stars for value for money, staff availability and overall satisfaction.

Their atmosphere was given three stars.

Beginning as an alternative gym for people with weight management or health challenges, Genesis has since expanded their customer base.

They offer classes for weight loss, cardio, endurance, strength and toning and wellness.

They also offer training equipment and personal training.

Photo: Instagram/Genesis Health + Fitness
Photo: Instagram/Genesis Health + Fitness

Plus Fitness also received 5 stars for flexibility and perks

Coming in with full points for flexibility and perks, Plus Fitness received four stars across all other categories.

They offer members flexible, no-lock in contracts, and the ability to put your membership on hold for up to 3 months with no fees.

An interesting offering at Plus Fitness are the interactive workouts.

Members can book a room, turn on a TV, and follow a digital interactive workout (without a class instructor present).

They also offer classes run by personal trainers.

Jetts was rated an all-rounder with the perk of mates rates

Jetts received four stars for atmosphere, overall satisfaction, atmosphere, value for money, staff availability.

They received three stars for their equipment and facilities.

They offer members a no-lock in contract, and 24-hour access to any Jetts gym across the world.

Operating across Australia, New Zealand, Asia and Europe, they offer free trials and the option to sign up with a friend and get mates rates on your membership.


Available across Australia, Goodlife received four stars for flexibility and perks, staff availability and equipment and facilities.

They were rated three stars for overall satisfaction, value for money and atmosphere.

Most clubs offer 24/7 access and they deliver a variety of classes (as well as challenges), such as spin classes, Zumba, and mum and bub classes.

They also offer members access to an app that can be used to keep track of your class timetable.

Fitness First

Rated four stars for flexibility and perks, staff availability and equipment and facilities, Fitness First received three stars for overall satisfaction, atmosphere and value for money.

With clubs available around the world, they offer a choice of membership levels depending whether you prefer access just to one location or multiple.

They offer a wide range of classes for all fitness levels and interests, and provide members with access to the Kubofit fitness app for support with workouts and class times.

Snap Fitness

Snap Fitness received three stars in each category.

They offer multiple locations around the world, and have taken a paired back approach to gym memberships, looking to keep costs down whilst still providing the essentials.

Many locations offer personal training and fitness classes alongside the usual training equipment.

They also provide access to an app which can support tracking of workout data.

Over the shoulder view of young woman using workout app on smart watch and smartphone to track pace and time.
Some Australian gyms offer access to an app for tracking workouts and storing class timetables.

The Canstar survey results also revealed that the most popular gym features overall are 24-hour access (46%), followed by group fitness classes (37%) and personal training (34%).

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