New York Woman Sits in Poop on the Subway — Then Returns Rented Jeans She Was Wearing (Exclusive)

• Tess Hill went viral for explaining how she sat in human feces on the subway while wearing jeans she rented

• Her story has gone viral, bringing in 10 million views on TikTok, and she shares with PEOPLE how she's "loving it"

• Nuuly, the clothing rental company Hill uses, replied to Hill's unfortunate situation in a post of their own on TikTok

If you think you’re having a bad day, Tess Hill has probably had it worse.

In a video on TikTok that has now amassed around 10 million views, Hill recounts the tale of the time she sat in literal human feces on the New York City subway one day.

In the first photo of the 30-slide carousel, all repeating the same image of Pepé the King Prawn from the Muppets, Hill calls this moment “quite possibly the worst experience to ever be experienced on the New York subway.” After making a trek to Midtown to return a pair of boots, she then hopped on a W train at 28th Street, hoping to relieve herself of the unusually hot October day. But when she sat down, she “immediately knew something was wrong.”

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“My day was already not good, because I wanted to be at home,” Hill recounts exclusively to PEOPLE of the 2023 excursion, laughing as she remembers how she fully sat in a pile of another person’s feces on the train car.

“I wish someone would have bodied me, but they didn’t,” Hill says, noting how the train car had plenty of other people on it who could’ve warned her before she sat. “I just look at everyone, and I’m like, ‘Why didn't anyone say anything? Why did you not stop me?’ “

“I didn’t know what to do. I stood in the station smelling of someone else’s bowels and sobbing harder than I had in years,” her post continued. “I was in shock and horrified and humiliated.”

The rest of the tale involved many shouted expletives, a rage-filled walk to the closest Lululemon and many moments where Hill says she had to reiterate to the workers that she had poop that was not hers on her jeans. She ultimately walked out of the athleisure store wearing a new pair of leggings at a discount, which she called a “ ‘you just sat in another human’s s---’ 75% off” in her Substack post recounting the tale.

To add to the chaos, the jeans were rented from Nuuly, a clothing rental company — meaning Hill was expected to return them. After securing new pants, Hill admits she went home and washed the jeans (twice) and returned them to Nuuly, though she didn’t inform them of the incident.

“My mind was not right,” she admits. “All I could think of was getting the jeans away from me, but I washed them. They were clean, and I returned them.”

Her video, which was posted on Dec. 7, was seen by the Nuuly team over the weekend — and the brand's social media team responded by leaning into the same Pepé the King Prawn meme.

“I am pulled into an emergency meeting to discuss the video. How does one talk about subway s--- with their boss?” the social media manager for Nuuly recounted in the slides.

In the video, Nuuly confirmed that the jeans had been taken out of circulation, and that all garments are “cleaned, sanitized, and inspected and hand repaired in our professional laundry and repairs facility.”

“We felt the best response to this was to rely on our brand fundamentals of empathetic customer service and humor-forward creativity,” Kirsten Henri, Creative Director of Nuuly, says in a statement to PEOPLE. “We followed Tessy's post with our own TikTok that leaned into the trending content, reinforced our high cleaning standards and care for our customers and acknowledged the inherent humor of the situation because honestly, it was an incredibly well-told story, and having a horrible day is so relatable! Happy to report Tessy has remained a subscriber this entire time and continues to Nuuly.”

“I rented the pants again, and I own them and I wear them around,” Hill says of renting a different pair in the same style. “I love them. They're my favorite pants.”

Hill says the post has continued to bring in likes, follows, and comments, and though it’s not the most flattering story for her to gain attention for, she admits she finds the whole thing “hilarious.”

Related: Rent the Runway vs. Nuuly: Which Clothing Rental Subscription Should You Try?

“I had a friend who texted me and she was like ‘I can't believe that this is the thing that got you to go viral,’ “ she jokes. “I think it's hilarious. I'm loving it. It's so funny. I love social media, so this is fun to me.”

Now more than a year removed from the incident, Hill says it’s still her “family's favorite story.”

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“My mom always propositions me to tell it to all her friends because I know the beats,” she says.

And in case another finds themselves in a similar situation to Hill’s, with excrement that is not theirs on the clothing they’ve rented from Nuuly, the company confirmed in its response video that it will not charge users who have “s--- jeans.”

"We literally love you guys and wouldn’t do that to you lol," the brand shared.

Read the original article on People