A small business owner has taken to TikTok to share her disbelief after receiving a rude email from a customer over some free lollies she included with the order.
Carissa from tlc Body, tearfully took to her brand's TikTok account to share the experience in a video that has since been viewed more than 150,000 times, saying, "Oh my God. Normally, emails like this, would not get to me so much, but today has been a day.
"I literally just received an email from a customer, complaining about me giving them a lolly! A bloody lolly in their order. Honestly, how this email was worded... it was almost as if I'd like stabbed them or something."
She then shared some of the email, adding there was more to it, but this was "the main gist of it".
The email read: "So once again I'm in a position where I will not be buying from you again because I no longer trust your word.
"I don't even eat lollies – vegan or not – what do you think you are gaining by sending someone a bit of sugary junk in the first place? I'd rather pay less for my product than get something I never asked for or wanted."
It continued, "But if they were vegan I could have at least appreciated the thought. Honestly I don't even know what to say. Darn you, I liked your products. Please put more thought into things like this in the future. I won't be buying from you again."
Carissa continued, "When did it become OK to speak to people like this? Like, what the hell? I'm trying to do a nice thing by giving free gifts with orders. If you don't like a lolly, don't eat it. I'm done with today, I can't do today anymore."
In the comments of the video, she added, "Apparently the line 'I can't trust your word' is in reference to me sending a non-vegan lolly to someone who is a vegan."
One commenter responded, "But if I as a vegan get a chocolate or lolly, I simply request they don't send me any when I re-order from them, so they save and I don't waste it."
"This person is unfairly taking their pain and or frustration out on you. People need to learn that there are real people on the other side of their PC," another user wrote.
"Oh please don't cry – laugh! Because that customer is a joke," a third wrote.
"People are vicious online. It's a reflection of them, not you. It's embarrassing she feels it's OK to speak to you like this. She's not worth your energy," someone else added.
"I love getting little surprises in online orders, even just like little quotes on cards, stickers or lollies. It's just a bit of fun," another added.
"This is horrific, I am so sorry. People have been horrendous to me lately too and you absolutely didn't deserve this. Sending love," shared another small business owner.
Others didn't understand how the customer didn't know there would be a lolly given the fact Carissa shares that she includes one in videos where she's packing orders.
In a Facebook group, Carissa shared her response to the customer that read: "Dear [customer], I hope you are well. Firstly I want to say how much your email has upset me. To read the anger towards myself in such a way was very confronting.
"Secondly, I do want to apologise for my honest (but silly) mistake. I myself am not a vegan, however, this is not an excuse for giving you a free gift of a non-vegan lolly. I was completely unaware of how this gift would make you feel, and for that I truly do apologise. Please know, it was not my intention to anger you with this gift, it was actually the complete opposite. As a small business owner I try my best to make the shopping experience with my shop to be enjoyable. This is why I do give these free lollies with orders - to bring a smile to the customers face when they open it."
She continued, "I know not everyone eats lollies, however it was my impression people would gift these to others if they themselves didn’t eat them.
Moving forward, after receiving this email from you I will be reassessing this free gift and seeking to find a nice alternative. As please believe me, it was not my intention to upset yourself.
"I’m sorry for my mistake, and I am sorry that mistake has lost you as a customer."
The customer then responded apologising saying, "I truly appreciate your response. It is much better than the one I got from the other company and I was much less angry towards them."
"I acknowledge that I could have approached you in a more informative and educational way rather than the way I did. Let me just say life has pushed me to the edge where no Fs are anymore given – but that is not your fault – and I apologise for upsetting you.
"I wish you all the best in your business."
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