EE and Vodafone customers able to call after bug fixed

An EE shop front.
An EE shop front.

Customers from two of the UK's most popular mobile networks are now able to talk again after EE fixed an issue affecting them.

Reports of issues with Vodafone and EE first came in at midday on Monday, according to the website Downdetector.

Vodafone said at the time there were no issues with its own network, but customers were unable to call EE numbers.

EE apologised and said the problem has now been resolved.

A spokesperson for EE told the BBC: "The issue impacting some customers' calls to and from a Vodafone number has been resolved.

"Calls to other networks, mobile data and text messages were not affected.

"We're very sorry for any inconvenience caused."

EE claimed earlier that calls to other networks, mobile data and text messages were not affected.

Vodafone customers had registered problems on problem tracking sites and on X, formerly known as Twitter.

But the company suggested there were no problems with its network, adding: "some of our customers have been impacted by an issue with the EE network.

"This meant some customers were unable to connect calls to EE numbers, and the issue also affected customers who've previously transferred their number from EE to Vodafone".

Numbers transferred or "ported" from EE to any new network, including Three, O2 and Vodafone, were affected, the Vodafone spokesperson added, because three of the digits in the mobile number still identify them as "EE" numbers. That meant that even though they are no longer EE customers, calls are briefly routed through EE's infrastructure.

While those former EE customers could call within their new network, calls to other networks were being affected by the problems at EE, Vodafone said.

Earlier on Monday, customers of both companies were still posting on X to complain about network issues.

Elsewhere, O2 customers have also reported some problems on Downdetector.

O2 told the BBC it was not experiencing any network problems, but said some users might be experiencing issues trying to communicate with EE customers.