FAQs

June 14, 2007, 3:25 pm betterhomesgardens

Rating:

Answers to the most Frequently Asked Questions about the Better Homes and Gardens website and magazine.

Q: How do I get the free, weekly, emailed newsletter?

Simply sign up as a member of the website on the home page and every Thursday you'll receive our emailed newsletter. It tells you what's on the TV show, what's new in the magazine and on the website, as well as tips, news of competitions and special offers.

Q: How do I unsubscribe to the newsletter?
If you are a member of the new-look website please visit our new unsubscribe page

Here are the most frequently asked questions of our friendly Reader Services Department - they look after subscriptions and special offers.

Q: How do I subscribe to Better Homes and Gardens magazine?

There are a number of ways to subscribe.

1. Order online.
2. Call 1300 668 118 between 8.30am-5.30pm Eastern Standard Time, Monday to Friday.

3. Fill out the subscription form in the back of Better Homes and Gardens magazine. You can send a cheque or money order, or fill in your credit card details.

Q: How can I contact Better Homes and Gardens Reader Offers?
Phone 1300 301 602 between 8.30am-5.30pm Eastern Standard Time, Monday to Friday.
Fax 1300 301 603

Post Reader Services Reply Paid 7252, Wetherill Park DC NSW 1851

Q: When will I get my first issue?

Please allow 3-6 weeks for delivery of your first issue. This means you may not receive the current issue - it just depends which part of the month the order goes through to meet printing and postal deadlines. It always takes longer than you think!

Q: Will I receive a refund if I cancel my subscription?

Yes. On cancellation you will receive a refund for all unsent issues. Credit card refunds will be credited to your card - please allow 7-10 days. For cheque or money payments please allow 14 days to receive a refund cheque.

Q: What if I bought a gift subscription and wish to cancel it?

Unless otherwise requested, all refunds will be sent to the person who paid for the subscription.

Q: I have changed my address. How can I tell you?
Email us at subscriptions@pacificmags.com.au or phone 1300 668 118. Otherwise, use the carrier sheet that comes inside each subscription issue - there is space to change your details. Then just send this form to our mailing address:

Reader Services, Reply Paid 3146, Sydney, NSW 2001.

Q: What if I receive a damaged issue?

Email us at mailto:subscriptions@pacificmags.com.auor phone 1300 668 118 and we'll send you a replacement quick sticks.

Q: Can I get a back issue?
Yes. Please phone 1300 668 118. You will e asked to pay by credit card or else to send a cheque or money to the value of the magazine (currently $10.95 including postage and handling, telling us exactly which issue you want (don't forget the month and year!) to:
Reader Services, Reply Paid 7252 Wetherill Park DC NSW 1851.

Also, please supply a contact phone number or email address in case that issue is no longer available.

Q: When does my magazine arrive? What if it's late?

Better Homes and Gardens magazine is sent out a few days prior to the date it goes on sale in newsagents and supermarkets which is usually a Wednesday. Please do not consider your magazine late until the Tuesday after it goes on sale in the shops. If your magazine has not arrived by that date please email us at subscriptions@pacificmags.com.au or 1300 668 118.

Q: What is your privacy policy?

At Better Homes and Gardens we pride ourselves on our great relationship with our readers and subscribers. As such, we respect and understand your desire for privacy. We would like to take this opportunity to explain how we use the information you supply to us.

All the information we request from you is necessary to efficiently manage your subscription. It enables us to communicate with you better and ensure that your copy of Better Homes and Gardens magazine arrives promptly every month.

Occasionally, we also provide subscriber information to responsible third parties for marketing purposes. Under NO circumstances do we supply credit card or bank details.

If you prefer that we do not release this information, simply email us at subscriptions@pacificmags.com.au or 1300 668 118.

Show:
Newest First
Oldest First
Top Rated
Most Replies

12 Comments

  1. Judy06:44pm Thursday 31st January 2013 ESTReport Abuse

    Good evening- love your magazine- look forward to its arrival every month! Could you please tell me where I might purchase the multi coloured rug on page 48 in the Feb 2013 addition. Many thanks Judy

    Reply
  2. Dennis08:32pm Friday 22nd April 2011 ESTReport Abuse

    what are the details to enter competition . i.e. sms number

    Reply
  3. 09:36pm Thursday 06th January 2011 ESTReport Abuse

    Hi, I have a garden question. I have a really big white frangipani in my front yard (the one which is not supposed to lose their leaves), but it looks very sad and sick. The branches have heaps of lumps and all its leaves are curling up and very small. We had a very dry weather for the last cuple of years, and now so much rain. Should I cut it off or is it any spray I can use to save it. It is a really good privacy screen and I don't want to lose it. We live in Biloela C.Q. I hope u can help me, I can send a photo if that will help. Odette

    Reply
  4. CHERIE04:22pm Sunday 31st October 2010 ESTReport Abuse

    hi. just want to know where can i find those colorful tin buckets that you featured on one of your episode " kids birthday party "? Your help will be appreciated. thank you very much.

    Reply
  5. Cazzandra05:41pm Tuesday 25th May 2010 ESTReport Abuse

    I want to watch Episode May 21st but cannot view it. have watched previous week but won't allow me to view May 21st. Has it not been down loaded onto your site?????????????? Getting a little impatient...!

    Reply
  6. Ney05:23am Tuesday 25th May 2010 ESTReport Abuse

    Hi, I want to verify something about my subscription. I've been trying to call you by phone nos. given, 1300-668-118, 1300-301-602. (any body home????)

    Reply
  7. 05:38pm Sunday 16th May 2010 ESTReport Abuse

    where are the results for the kitchenaid competition? I'd love to know if I was lucky enough to win.

    Reply
  8. ANNE B07:15pm Tuesday 16th March 2010 ESTReport Abuse

    I would like to get a copy of the cappuccino cupcakes that were made on the March 5th Episode but have been unable to find the recipe on the website and print it out. Can someone please help me.

    Reply
  9. ANNE B07:15pm Tuesday 16th March 2010 ESTReport Abuse

    I would like to get a copy of the cappuccino cupcakes that were made on the March 5th Episode but have been unable to find the recipe on the website and print it out. Can someone please help me.

    Reply
  10. 10:50pm Monday 15th February 2010 ESTReport Abuse

    I Really need to get some information on gardening in a greenhouse for australian conditions Melbourne Victoria. I am a complete novice gardener. I have gone to my local library and most books are for the northern hemisphere. I have checked the internet and it seems like information overload. Please Please Please help me?

    Reply

Tara Dennis Picks

Our Brands

  • Home Beautiful
  • Better Basics
  • Diabetic living
  • Gardens

Follow us on pinterest

Follow us on pinterest