A woman claims she was forced to hide in an airplane’s bathroom wearing a face mask because the cabin crew served fellow passengers sliced almonds, despite being forewarned about her deadly nut allergy.
Laura Merry, a teacher from England, posted on Instagram that she was traveling to visit her sister in Australia when she was informed by crew members on a Qantas flight that they would be serving almonds onboard.
With such an intense allergic reaction to nut products, Merry was at risk of an anaphylactic shock.
“When I boarded on March 3, the cabin manager’s attitude toward my allergy was awful,” she told The Sun.
“She claimed she had no notes on my allergy and it was too late to make any requests. She refused to make an announcement to passengers about my allergy too.”
Merry asked the cabin manager, who informed her that almond slices would be served to all 160 passengers, if they could skip the complimentary snack, as the flight would only be an hour.
“She refused,” Merry explained, “[She] said these complimentary snacks are part of their policy.”
The cabin manager called the airport manager and, according to Merry, suggested she not board the flight. When Merry said that wasn’t an option, they gave her a mask to wear, which she claims wouldn’t prevent her from having an allergic reaction.
Qantas’ website states that the airline has stopped serving peanuts as a snack, and has reduced their use in meals, but “cannot guarantee an allergy-free environment.” The site also reads that the airline continues to serve other nuts.
Qantas did not immediately respond to Yahoo Lifestyle’s requests for comment.
The representative confirmed to The Sun they would be in touch with Merry before her upcoming flights with Qantas Australia, scheduled to happen within the next two months.
Got a story tip? Send it to email@example.com
Or sign up to our daily newsletter here.