There's no need to feel helpless when you find out about a friend or family member's illness. There are many small but effective ways you can offer support and make them smile.

1 Let the person guide you by how they reply to your questions. If they respond curtly when you ask about their condition, change the subject. Even though you may be eager to find out how they are, be patient and wait for them to tell you.

2 Send or drop off the best book you've ever read and let them know why you loved it. It will take the person somewhere else for a while, at least in their imagination.

3 Make sure they know you don't expect thank-you cards or attention for your efforts. While they're in the midst of a health crisis, let them focus on their own issues.

4 If they're not on a restricted diet, make them something delicious. Home cooking beats hospital food.

5 Share a laugh. Your love, comfort and support, and the laughter you share together will always be treasured.

6 If the person is going to be ill for a prolonged period, organise to have their garden tended or their housework done while they're away.